Refund policy

We accept refunds and exchanges.

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging. Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Partial refunds may be granted for returned goods with obvious signs of use, any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item returned more than 30 days after delivery.

REFUNDS

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within 10 days.

If you haven't received your refund yet, check your bank account first, then contact your credit card company as it may take some time before the refund is officially posted. Next contact your bank as there is often some processing time before a refund appears. If you've done all of this and still haven't received your refund, contact us at contact@shredgang.com.au.

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded or exchanged.

EXCHANGES AND RETURN SHIPPING

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items over $49 we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.